Our Mission

To provide the highest quality health care in our region.

Our 2015 Vision

To be the premier healthcare system in Upstate New York known for clinical excellence through exceptional employees, medical staff, volunteers, Relationship-Based Care and financial strength.

Our Definition of Quality

The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. Quality health care must be: Safe, Effective, Patient-Centered, Timely, Efficient and Equitable.

Our Core Values

Our core values represent the attitudes and behaviors we believe are important in the daily efforts to carry out our responsibilities, guide our work and achieve our Mission.

QUALITY SERVICE
We believe in providing superior quality care and service excellence to our patients, residents, their families, visitors, physicians, volunteers and co-workers in a compassionate, safe and caring manner.

HONESTY
We believe in the highest level of personal and professional ethics and standards. Our relationships with patients, residents, physicians, volunteers, families, vendors and each other will be open, honest and fair.

RESPECT AND DIGNITY
We recognize the honor and dignity of every person and respect each staff member's contribution towards achieving our Mission.

TEAMWORK AND PRIDE
Through teamwork we promote the sharing of ideas, talents and skills to encourage the personal growth and advancement of each staff member and to provide the highest level of service and quality for our patients.

COMMUNICATION
We will develop and share with the hospital staff, physicians and community our goals, plans and progress. Our patients/residents will receive timely and accurate information about their care.